Cookie Policy
Last Updated: February 6, 2026
Introduction
PaperScorer ("we", "us", "our") uses cookies and similar tracking technologies on our websites, including www.paperscorer.com, app.paperscorer.com (collectively, the "Sites"). This Cookie Policy explains what cookies are, what types of cookies we use, and how you can manage your cookie preferences.
By continuing to use our Sites, you consent to the use of cookies as described in this policy. Where required by applicable law (such as the EU ePrivacy Directive or similar regulations), we will obtain your consent before placing non-essential cookies on your device.
What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. Cookies are widely used to make websites work more efficiently, provide a better user experience, and supply information to the owners of the site.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device after you close your browser and are used the next time you access the site. Session cookies are temporary and are deleted from your device once you close your browser.
Types of Cookies We Use
We categorize the cookies used on our Sites into the following types:
1. Strictly Necessary Cookies
These cookies are essential for the operation of our Sites. They enable core functionality such as security, session management, and accessibility. Without these cookies, services you have requested cannot be provided. These cookies do not require your consent and cannot be disabled.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| cf_clearance | Cloudflare | Verifies that a visitor has successfully completed a Cloudflare Turnstile challenge. Used for bot protection and spam prevention on forms. | 30 minutes |
| __cf_bm | Cloudflare | Bot management cookie used to distinguish between humans and bots. Essential for protecting forms and preventing abuse. | 30 minutes |
| xf_csrf | Application Platform | Cross-site request forgery (CSRF) protection token. Prevents unauthorized actions on your behalf in the help center. | Session |
| xf___crossTab | Application Platform | Communicates information across browser tabs, including the current cross-site request forgery token. | Session |
| xf_session | Application Platform | Maintains your session state while browsing the help center. Required for authenticated access. | Session |
| xf_consent | Application Platform | Stores your cookie consent preferences for the help center. | 1 year |
| xf_tfa_trust | Application Platform | Remembers trusted devices for two-factor authentication so you are not prompted on every login. | 30 days |
| xf_visitorCounts | Application Platform | Tracks unread message and alert counts for logged-in users in the help center. | Session |
2. Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings. If you do not allow these cookies, some or all of these services may not function properly.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| xf_user | Application Platform | Remembers your login credentials for the help center so you do not need to log in each visit ("Remember Me" functionality). | 1 year |
| xf_language_id | Application Platform | Stores your preferred language setting for the help center. | 1 year |
| xf_style_id | Application Platform | Stores your preferred display style for the help center. | 1 year |
| xf_notice_dismiss | Application Platform | Remembers which notices you have dismissed in the help center so they are not shown again. | 1 year |
| persist:hs-beacon-* | Help Scout | Stores the state of the Help Scout Beacon support widget, including device identification for viewing support history. | Persistent |
| persist:hs-beacon-message-* | Help Scout | Tracks whether a proactive support message has already been shown so it is not repeated. | Persistent |
| HS:Beacon:Suggestions:* | Help Scout | Caches help article suggestions displayed in the Beacon support widget. | Session |
3. Analytics Cookies
These cookies help us understand how visitors interact with our Sites by collecting and reporting information anonymously. This data helps us improve site functionality and content. No personally identifiable information is collected through these cookies.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Registers a unique ID used to generate statistical data on how you use the website. Used to distinguish unique users by assigning a randomly generated number as a client identifier. | 2 years |
| _ga_* | Google Analytics | Used by Google Analytics 4 to persist session state and track sessions across pages. The asterisk represents your unique measurement ID. | 2 years |
| _gid | Google Analytics | Registers a unique ID used to generate statistical data on how you use the website. Used to distinguish users and throttle request rate. | 24 hours |
| _gat | Google Analytics | Used to throttle the request rate to Google Analytics, limiting data collection on high-traffic sites. | 1 minute |
4. Performance and Session Replay Cookies
These cookies help us understand user experience by recording how visitors interact with our application. This data is used to identify usability issues, optimize workflows, and improve the overall user experience. Session replays do not capture sensitive form inputs such as passwords or payment information.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| fs_uid | Fullstory | Assigns a unique identifier to your session for session replay and behavioral analytics. Used to understand user interactions and improve usability. | 1 year |
| _fs_tabId | Fullstory | Identifies the current browser tab for accurate session replay across multiple tabs. | Session |
| _fs_storage_test | Fullstory | Tests whether local storage is available in your browser. Removed immediately after the check. | Immediately removed |
Third-Party Cookie Providers
Below is a summary of the third-party services that may set cookies when you use our Sites, along with links to their respective privacy policies:
- Google Analytics – We use Google Analytics 4 (GA4) to collect anonymized data about how visitors use our Sites. Google Analytics uses cookies to identify unique visitors and track page views, session duration, and referral sources. Google does not use this data for advertising purposes on our behalf. For more information, see the Google Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Fullstory – We use Fullstory on our application to record and analyze user sessions, helping us identify usability issues and improve the user experience. Fullstory captures page interactions such as clicks, scrolls, and navigation but automatically excludes sensitive fields like passwords and payment data. For more information, see the Fullstory Privacy Policy.
- Help Scout – We use Help Scout Beacon for live chat and customer support messaging on our Sites. Help Scout uses browser local storage to maintain widget state, remember whether proactive messages have been shown, and cache article suggestions. For more information, see the Help Scout Privacy Policy.
- Cloudflare – We use Cloudflare Turnstile for bot protection and CAPTCHA challenges on our forms. Cloudflare may set cookies to verify that you have passed a challenge and to distinguish between humans and automated access. For more information, see the Cloudflare Privacy Policy.
- Google Fonts – Our corporate site loads the Inter typeface from Google Fonts. While Google Fonts does not set cookies, it does make requests to Google servers which may log your IP address. For more information, see the Google Fonts Privacy FAQ.
How to Manage Cookies
You have the right to decide whether to accept or reject cookies (other than strictly necessary cookies). You can manage your cookie preferences in several ways:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options" or "Preferences" menu of your browser. The following links provide instructions for managing cookies in popular browsers:
Opt-Out Tools
You can also opt out of specific third-party cookies using the following tools:
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on
- Fullstory: Visit Fullstory Opt-out to opt out of Fullstory session recording
Do Not Track
Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites you visit. Because there is no common standard for how to interpret the DNT signal, our Sites do not currently respond to browser DNT signals. However, you can use the cookie management methods described above to control tracking on our Sites.
Similar Technologies
In addition to cookies, we may use other similar technologies on our Sites:
- Local Storage: We may use browser local storage to store preferences and improve site performance. Unlike cookies, local storage data is not sent to the server with every request.
- Session Storage: Similar to local storage but data is cleared when you close the browser tab. Used for temporary state management during your visit.
- Pixels/Web Beacons: Small invisible images that may be used by third-party services to collect analytics data. These work in conjunction with cookies.
Cookies and Children
PaperScorer is committed to protecting the privacy of children. We do not knowingly use cookies to collect personally identifiable information from children under 13. The analytics cookies we use collect anonymized, aggregated data only. For more information about how we protect children's privacy, please see our Privacy Policy.
Your Rights
Depending on your location, you may have certain rights regarding cookies and tracking technologies:
- EU/EEA/UK (GDPR): You have the right to consent to or refuse non-essential cookies. We will not place non-essential cookies on your device without your prior consent where required by law.
- California (CCPA/CPRA): You have the right to know what personal information is collected via cookies and to opt out of the sale or sharing of personal information. We do not sell personal information collected through cookies.
- Other U.S. States: Various state privacy laws may provide similar rights. Please contact us if you have questions about your rights under your state's law.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal, or regulatory reasons. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. The "Last Updated" date at the top of this page indicates when this policy was last revised.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
- General inquiries: hi@paperscorer.com
- Privacy concerns: privacy@paperscorer.com